By accessing our website or using our AI-powered messaging, chat, or voice assistant tools, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or automated tools.

1. Acceptance of Terms

By using our website, requesting a tow, or interacting with our automated virtual assistants, SMS text system, or AI phone dispatch agents, you confirm that you are at least 18 years old and legally able to enter into a binding agreement.

2. Description of Services

We provide towing, roadside assistance, vehicle recovery, and digital/automated communication tools to facilitate dispatch.

  • AI-Powered Communication: Our website and communication lines may utilize artificial intelligence (AI) chatbots, automated text messaging, and voice agents to collect information, estimate wait times, and route dispatch requests.

  • Not a Guarantee of Availability: While our AI tools strive to provide 24/7 responsiveness, automated interactions do not guarantee immediate dispatch, service availability, or fixed arrival times. All services depend on driver availability, traffic, and weather conditions.

3. User Responsibilities & Accurate Information

When using our website or AI messaging tools, you agree to:

  • Provide accurate and truthful information regarding your location, vehicle type, condition, and nature of the emergency.

  • Acknowledge that inaccurate details provided to an AI chatbot or automated system may result in delayed dispatch, incorrect equipment allocation, or additional fees.

  • Refuse to use the AI messaging tools for abusive, fraudulent, harassing, or test/prank emergency requests.

4. AI Messaging & Communications Consent

By providing your phone number or interacting with our AI chat/voice systems, you expressly consent to receive automated text messages (SMS) and/or AI-generated phone calls from us regarding your roadside assistance request, status updates, or follow-ups.

  • Message and data rates may apply.

  • You can opt out of non-emergency promotional texts at any time by replying STOP, though opting out may disrupt active dispatch communications for your current roadside request.

5. Fees, Pricing, and Estimates

  • Estimates are Non-Binding: Any pricing or wait-time estimates provided by our AI messaging assistant are rough approximations based on the data you input. Final charges are determined by actual mileage, labor, storage fees, or specialized recovery equipment required on-site.

  • Payment: Payment is due upon completion of service unless a corporate or motor club account agreement is pre-established.

6. Limitation of Liability & Disclaimers

  • AI Inaccuracies: AI-powered chatbots and automated dispatch tools can occasionally misunderstand inputs, misstate availability, or experience technical downtime. The Company is not liable for delays, miscommunications, or errors resulting from the use of AI-powered messaging interfaces.

  • Service Execution: Towing and roadside assistance carry inherent risks. We are not responsible for pre-existing damage to vehicles, or damage resulting from severe mechanical failure, locked-out conditions, or necessary extrication procedures, except where proven to be caused by our operators' gross negligence.

  • To the fullest extent permitted by law, the Company’s total liability for any claims arising out of the use of the website or towing services shall not exceed the total amount paid by you for the specific service in question.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its owners, drivers, and AI software providers from any claims, damages, liabilities, and expenses (including attorney fees) arising out of your misuse of the website, submission of false location/vehicle data via AI chat, or violation of these Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Oklahoma County, OK.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website or AI messaging tools following any changes constitutes your acceptance of the revised terms.

Website Terms of Service and AI Messaging Policy

Privacy Policy  AI-Generated Quotes

Barnes Wrecker Service, Inc. (“we,” “us,” or “our”) uses information you submit through RCS for Business Google AI powered messaging to prepare an estimated quote with the help of artificial intelligence (“AI”). This policy explains what information we collect, how we use it, and the choices available to you.

1. Information we collect

When you request a quote, we may collect information you provide, such as:

  • Contact details, such as [name, email address, phone number]

  • Details about the product, service, project, or work you want quoted

  • Budget, preferences, measurements, location, or timing details you choose to provide

  • Files, photos, or other materials you submit

  • Any other information entered in the quote form or related communications

Please do not submit sensitive personal information—such as financial account details, government identification numbers, health information, or information about other people—unless we specifically request it and explain why it is needed.

We may also collect basic technical information when you use the website, such as [device and browser information, IP address, pages visited, and cookie or analytics data]. Describe or remove this section based on your actual website practices.

2. How we use your information

We use information you submit to:

  • Review your request and generate an estimated quote

  • Contact you about your quote or request

  • Improve the accuracy and operation of our quote process

  • Protect our website, prevent misuse, and meet applicable legal obligations

AI processing: We use RCS for Business Google AI powered messaging to analyze the information you submit and help prepare a quote. The AI may produce an estimate or recommendation based on the details provided. Initial quotes may be sent without human review.

A quote generated using AI is an estimate and subject to confirmation and may not be a final offer.  It is our recommendation that you follow up on urgent needs so that you may be receive service timely.

3. Use of information to train or improve AI

Choose the accurate option and delete the others:

  • Provider-dependent: Our AI provider may process information as described in its own terms and privacy documentation: RCS for Business messaging feature is governed by the Google Terms of Service and the Google Business Profile Additional Terms of Service for Business Entities.

4. When we share information

We may share information with:

  • AI and technology providers that help us operate the quote tool, website, or related services, including RCS for Business Google AI powered messaging.

  • Authorities or other parties when we believe disclosure is required by law or is reasonably necessary to protect rights, safety, or security

  • A successor organization if our business is involved in a merger, sale, or similar transaction, subject to applicable requirements

We do not sell/share for targeted advertising personal information

5. How long we keep information

We keep quote-request information for as long as needed to prepare and follow up on your quote, provide services, maintain business records, resolve disputes, or meet legal requirements. Our usual retention period is 7 years.  Information utilized by RCS for Business messaging may be handled under Google Business retention practices, which may be found described on the Google Business site.

6. Your choices and privacy rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain processing. To make a request, contact us at [privacy contact email or postal address]. We may need to verify your request before acting on it.

You can choose not to provide information, but we may be unable to generate a quote or respond to your request without the details needed to assess it.

7. Cookies and website analytics

Our website uses [describe cookies, analytics, or similar technologies and their purposes]. You can manage cookies through browser settings/our cookie preference tool.

8. Security

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children’s information

Our quote service is intended for adults for the purpose of providing towing and roadside services. Children under the age of 18 will need the permission of a consenting adult and/or the vehicle/property owner.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version on https://barneswrecker.com and revise the effective date above.

If you have questions about the above mention Terms of Service or our Privacy policies, please contact us at:

  • Company Name: Barnes Wrecker Service, Inc.

  • Email: dispatch@barneswrecker.com

  • Phone: 405-737-7625

  • Address: 10103 SE 29th St Midwest City, OK 73130